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HP printer on host does not use correct driver on client side

FuturesTech-Eric 1 year ago updated by Eric Davis (SDT) 4 weeks ago 17

Hey, I have a bug I haven't been able to figure out how to solve. The Host machine (Windows 7 Pro) has a HP Laserjet M502 printer. When I connect to a remote machine (Windows 10), the connections to the Host printers are added in as normal, but the HP on the client side uses Microsoft XPS print driver. Since this doesnt print out pages correctly sized, I installed the correct driver on the client machine and then changed which driver it uses.
Only it doesnt print anything once sent from the client to host machine and no error is generated.
Only the Microsoft XPS print driver works, which I don't want to use. And Connectwise attaches this driver to the printer connection every time I connect to it.
Thoughts?

ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:

I'm still looking into this, but it seems like the printer is misreporting its support for the XPS format. (Will update again when I have more info.)

Hello Eric, I just wanted to know if you were still looking into this? I've got both machines on Windows 10. They both have the same HP driver, but the remote computer defaults to the XPS driver.

I'm currently preoccupied with some other issues at the moment (as is the rest of the team), but yes, we want to fix all the printing issues that we can.

I'm having a similar issue with HP printers. 

Either doesn't print at all or prints gibberish.

Tried several drivers including the Microsoft drivers no dice. This is affecting several clients.

I have the same problem.  Our company just started using ConnectWise.  I have both an Epson 860 inkjet and a Canon 634c color laser at home.  I searched the web to find the solution as to adding the driver manually for those printers on my Office machine.  I did so, and when I tried to print, it kicks me out to the Login Join screen.  When I log back in, and active printers again, the driver has been replaced With the MS XPS generic diver again.  My IT tells me to print PDF, transfer to the send drive and print from there.  That is NOT a solution.

BUMP:

I have the same problem. Our company just started using ConnectWise. I
have both an Epson 860 inkjet and a Canon 634c color laser at home. I
searched the web to find the solution as to adding the driver manually
for those printers on my Office machine. I did so, and when I tried to
print, it kicks me out to the Login Join screen. When I log back in,
and active printers again, the driver has been replaced With the MS XPS
generic diver again. My IT tells me to print PDF, transfer to the send
drive and print from there. That is NOT a solution.

Any Update. This is affecting many people. Many remote workers right now.

Not yet. Hoping to make some progress this week.

Just for further info, after I get kicked out (un-joined?) every key I press now shows my CapsLock notification.

+1

Ok, long story short, was able to fix this based on advise from Reddit. i will repost that response here:

"If the driver exists on both sides and is named exactly the same, it should use the native driver because it attempts to install the printer with the native driver before it falls back to XPS. If the driver names don't match exactly, it will not work with the native driver."

Source link: https://www.reddit.com/r/msp/comments/alhsfi/screen_connect_printing_issues/

I had already found this.  I went to my work computer and installed the printer locally,  I matched the driver.  The driver is the same version.  When I went home, I could now change the printer from the XPS Driver to the Canon driver.  However, when I print, it appears to go through the printing process, but then kicks me out, and I have to re-join.  After I re-join, the Activate Remote Printing is off.  When I Activate Printers again, The driver is again replaced with the XPS Driver.  Furthermore, after this comes the CapsLock problem I mentioned above.

So, This is not a solution.

Any Progress? Still an issue for most.

I have several clients that are still having this issue. Not sure if it is even this issue. The HP printer regardless of the driver will either not print at all or print gibberish. I need an update. I also need to know if HP printers don't work what is a recommended brand/model so I can get them working. This issue has had no response for a month.

Most of engineering has been tied up with other projects, but those are wrapping up so we should have more bandwidth to work on printing issues now.