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Shortcuts like Alt+j or Alt+s not working

Kevin Schlemmer 3 months ago • updated by Eric Davis (SDT) 2 months ago 3

I'm using the Linux client on Ubuntu 18.04. I connect to an Windows OS oder another Linux OS. The shortcuts not working

ConnectWise Control Version:
6.9
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information

If I've understood correctly, you're connecting from Linux to another Linux and then finally to a Windows machine?

I just tried alt+s from Lubuntu 18.04 to Ubuntu 18.04 to Windows 10 and it seems to work properly, just as it does from Linux to Windows.

Do you have any more information about the operating systems and environments you're using?

No i connect in this case from Linux to Windows. And when I try to press the shortcut on the windows system it dont work.

When I press it on the keyboard on the windows system itself it works.

The environment is:

- Connectwise Server: Ubuntu 16.04 LTS

- Host Client: Ubuntu 18.04 LTS with the normal Ubuntu desktop

- Guest Client: Windows 2016 OS

Have you noticed any other key combinations that don't work?

Are the keyboard layouts all the same on these systems?