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Thumbnail Preview does not display fullscreen applications on Windows 10

Nick Jensen 2 years ago updated by Eric Davis (SDT) 2 years ago 1

Windows 10 clients are showing the desktop instead of the fullscreen application in the thumbnail preview. This has been working fine with Windows 7/Windows XP clients in the past.

ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:
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Does this affect any fullscreen application, or just a particular one? If the latter, is it something commonly available so we can try to replicate the issue?