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Known issue

6.9.20991.6893 black screen on server 2012 r2 with matrox video card

aodinfo 1 year ago updated by Eric Davis (SDT) 1 year ago 3
I have Black screen when log on my client guest version 6.9.20991.6893 is the server 2012 r2 with matrox video card 
I view only mouse white partial no screen complety black ????
ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:
Known issue
I understand that Matrox video cards have known issues. Please see this KB article for a possible resolution: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Slow_session_performance
probleme solve i de-install driver matrox and install basic driver windows 2012 r2 and i work again
no work with matrox driver 2013 ... is ok is server i keep the basic driver excuse me for language is french

thank
I'm not aware of any issues with the basic driver, so it should be fine to use that going forward.