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Reinstall of Windows Client 6.6 to Client 6.8 fails on certain computer

Paul Webb 1 year ago updated by Eric Davis (SDT) 1 year ago 1

Hi there,

We recently upgraded from v6.6 to v6.8 and I started the process of upgrading the clients. I'm noticing that about 1/3 of my persistent clients (so, 200-ish of the clients) are not upgrading. What I see on the control end is that the old client is uninstalled, the new client attempts to upgrade, and then the old client reconnects, still as version 6.6. Anyone else seen this issue?

ConnectWise Control Version:
9
Server Affected:
Host Client Affected:
Guest Client Affected:
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Do you see anything in common among the clients that fail? I didn't find any registered issues involving upgrade problems.