+2
Under review

Shift key to break auto logon in Windows not working

Brian Techman 1 year ago updated by Eric Davis (SDT) 1 year ago 1

We use an auto logon applied by Group Policy to Windows 7 and Windows 10 computers that we use for retail point of sale workstations. If we need to get out of the auto logon for administrative or support purposes, we can hold the shift key while logging out, which will break the auto login and allow us to log in with other credentials. This works while physically at a workstation but does not seem to work while connected remotely through ConnectWise. 

ConnectWise Control Version:
19.6
Server Affected:
Host Client Affected:
Guest Client Affected:

I didn't find any new reports of modifier key issues, so I think it would be best to examine this issue on a session. If you haven't already, please contact support so we can arrange this.