I'm running IOS 12 and version 2018.2.19209.0 of the ConnectWise Control App. When I open the app I am prompted for my username and password. I am able to browse to a client and connect with no issues. Once I disconnect from a client I am prompted again for my username and password.
I must constantly re-authenticate if I want to connect to multiple clients, or even reconnect to the same client.
Customer support service by UserEcho