I am an end user of ConnectWise. A software developer uses it to support our company remotely. Essentially I am sent a url to connect to their PC and enter a session code. run the one time application. my side sits and waits. the Support provider that is running the software sees me connect, then when trying to join the session he connects to other computers that are running connectwise. These computers are not even computers he has supported this has happened at least two times. He says he just lands on their desktop.
I am sure you see my concern. How is this happening.
Customer support service by UserEcho