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Control crashing on 32-bit Windows 7 -.NET errors

jboring 2 years ago updated by Scott Linak 2 years ago 1

Control v 6.5.16479.6613


This is not a widespread issue, but the affected systems are running Windows 7 32-bit.  Control constantly crashes and recovers.  Each time the crash occurs a .NET runtime error occurs.  It throws a 'system.unauthorizedAccessException' so I'm guessing a permissions issue.  Also appears that this error only occurs on non-administrative accounts.


Application: ScreenConnect.WindowsClient.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.UnauthorizedAccessException   at System.IO.__Error.WinIOError(Int32, System.String)   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare)   at System.Configuration.Internal.InternalConfigHost.StaticOpenStreamForRead(System.String)   at System.Configuration.Internal.InternalConfigHost.System.Configuration.Internal.IInternalConfigHost.OpenStreamForRead(System.String, Boolean)   at System.Configuration.Internal.InternalConfigHost.System.Configuration.Internal.IInternalConfigHost.OpenStreamForRead(System.String)   at System.Configuration.ClientConfigurationH

ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
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Very strange, that's pretty deep within the .NET runtime.  Is there anything more to the stack trace?  Any additional information?


Also, does the same crash happen with Support sessions?  IE on one of the problematic machines if you connect as a Guest to a support session does the same error throw?