0
Planned

Trust this device not working on Android app

frufru 2 years ago updated 2 years ago 4

Server version: 6.6.17808.6681

Android App version: 6.4.1.16333.6606


2FA is enabled, Trust this device works on PC and iOS /iPad/ but not on Android /Galaxy S8/, the server asks by every login for the one-time password


ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer
Planned

Ah, thanks for that extra bit of info.


I am glad to report that I was able to replicate the behavior and I have registered it as a defect.

Waiting for information

Thanks for reporting this issue.  Unfortunately I have not been able to replicate the behavior with the Android app.


What form of 2FA are you using?  Is it an email or another provider (perhaps an authenticator)?

Yes, I'm using Google Authenticator.

Answer
Planned

Ah, thanks for that extra bit of info.


I am glad to report that I was able to replicate the behavior and I have registered it as a defect.

Great, thank you