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Under review

Hyper-V VMs

travischoward 2 years ago updated by Richard H. 2 years ago 2

I manage a Hyper-V server from a laptop. I connect to the remote laptop with ConnectWise Control, then open Hyper-V, but any VM I connect to has either a completely black or grey screen. I know the Hyper-V host is working and the VMs are running without issue, and that the VMs can be viewed directly on the laptop, but I just get a blank screen on my end.


I used this extensively to setup a few VMs with version 6.4, but now that I'm on 6.6.17081.6648 it's not working. Any suggestions? I need this to work again, otherwise I'm going to have to drive 1.5 hours just to get to the server.

ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:

Im on 6.6.17081.6648 and I connect to a Host Server 2012 R2 HyperV without any issues.. I am running on

Ubuntu 16.04.4 LTS (GNU/Linux 4.4.0-119-generic x86_64) possibly this make a difference...


Connected to a Windows 7 VM


Connected to a Windows 2012 R2 VM



Try updating the client on YOUR computer.. I do recall a similar issue a long time ago and it was resolved by downloading a new local client app..