0
Not a bug

ScreenConnect Client restarts my Windows 10

JBa2U 3 years ago updated by Ben Burner 3 years ago 2

Event Viewer is showing that ScreenConnect Client " Application SID does not match Conductor SID.." , "Machine restart is required.", "Starting session 0 - ‎2018‎-‎01‎-‎19T17:28:55.832468100Z." X 2, "Shutting down application or service 'ScreenConnect Client (45499a6d9d909c0b)'." and "Product: ScreenConnect Client (45499a6d9d909c0b) -- Removal completed successfully."

Then my computer simply shuts down without any notice!

ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information

Good morning,


Based on the provided information, it doesn't seem like Control initiated the shutdown. If you don't mind, can you please provide a few more details:


1) Did the shutdown occur immediately after attempting to uninstall/upgrade the Control client (the event log shows that the client was uninstalled); if not, what activity occurred on the machine immediately prior to shutdown?

2) Has the behavior occurred on other machines or the same machine more than once?


Regards,

Ben

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