0
Not a bug

Chrome Browser "Trust This Device" Doesn't Work

pchristian 3 years ago updated by Ben Burner 3 years ago 2

I utilize the Chrome Browser to connect to hosts and create new support sessions, et cetera. I find that I have to authenticate with 2FA at least every 24 hours, despite selecting "trust this device". I'm not clearing cookies, temp files, or anything like that from my browser.

ConnectWise Control Version:
1
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer
Not a bug

Unable to reproduce this behavior in test environment. Marking thread as not a bug.

Waiting for information

Thank you for reporting this behavior.


So far, I've been unable to reproduce on a couple of my test instances of Control using Chrome 62.0.3202.94. In my case, the TrustDeviceExpireDays web.config value is set to 30, and I am prompted to enter an OTP once every 30 days.


Can you compare the behavior you're experiencing in Chrome to another browser? For example, do you see the same behavior using Firefox?


Regards,

Ben

Answer
Not a bug

Unable to reproduce this behavior in test environment. Marking thread as not a bug.

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