WI am having an issue where a certain client's machines will not connect to either Access or Support sessions. The status window will alternate between "Connecting..." and "Waiting for an available slot...".
As the host, I get an alternating black screen and "Waiting for your guest...". I have uninstalled the agent completely, tried running as both Access and Support sessions, same issue. I have verified that the network is stable, and resolves our relay just fine. I also verified that we had plenty of concurrent sessions still available.
Customer support service by UserEcho