0
Not a bug

Session disconnecting after starting a file transfer causing transfer to fail.

Kevin Monchamp 3 years ago updated by Ben Burner 2 years ago 2

On prem server: V6.2.12963.6312


We have been having an issue with file transfers failing to complete. After starting a transfer the guest client shows the files starting to transfer and a progress bar. After a few seconds the session will briefly flash and appears to disconnect then reconnect almost instantly. The file transfer will remain stuck at the same percentage. It happens more than 50% of the time we try to do a file transfer. It did happen rarely to us on the last version of the server but has increased significantly since we updated.

ConnectWise Control Version:
19.1
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information

Good afternoon,


Please update this thread with the following information:


1) On average, how large are the files you're transferring to the guest machines?

2) Does this behavior affect all guest machines, or only a subset of guest machines? If a subset, are all of the guest machines on the same network? Do the machines have the same operating system?

3) Can you provide an example host/guest environment in which this behavior occurs (e.g., host/guest operating system, AV installed on host/guest/server, other software installed on host/guest/server that may be interfering with network traffic)?


I have so far been unable to replicate the described behavior in our development environment.


Regards,

Ben