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Complicated process required to control macOS 10.14 (Mojave) clients

sgtpoliteness 10 months ago • updated by David Geddes 2 weeks ago 75

Setting up Connectwise Control on macOS 10.14 (Mojave) clients is difficult and requires many extra steps as compared with previous macOS versions.

To set up Connectwise  Control on a brand new install of macOS 10.14, these steps are required:

  1. Install .pkg as normal (this allow remote viewing but no control)
  2. Reboot macOS computer
  3. After reboot, attempt remote control, this will prompt a popup asking if the macOS computer wants to allow
  4. Click "Open System Preferences"
  5. Click lock (bottom left), enter computer password
  6. Check box next to "screnconnect-xxxxxxxxx"
  7. Reboot
  8. Remote control again works

In cases where remote control was working on a macOS 10.14 computer where Connectwise upgraded from 6.6 to 6.7, connectwise software must first be removed using these steps:

  1. From Access website, select session > End > Uninstall and end
  2. On macOS computer, open system preferences > accessibility
  3. Click lock (bottom left), enter computer password
  4. select "screenconnect-xxxxxxxxx", click - to remove
  5. Reboot
  6. Install using steps above

I believe this complexity is due in part to some sort of increased system security in the new macOS.  Still, it seems much of this could be streamlined.


Machine preview showing other devices

Poynter 1 year ago • updated by SR Smith 1 year ago 41

On access page other machines are being displayed in the preview window. These cycle through until the correct machine is shown. The wrong organisation name is also displayed.

When generating a new adhoc support session, a preview window appears before you can choose the session settings. 



6.9.21027.6898 Client not compatible with Server 2003

T Stine 8 months ago • updated by Eric Davis (SDT) 6 months ago 22

The Host is greeted with a grey screen when attempting to connect to a 2003 server.

Last known working version: 6.8.20124.6845

Eric Davis (SDT) 6 months ago

This should be fixed in the latest 6.9 release. Please let us know if there are still any issues.



6.9.20755.6879 - Guests Disappear until restarting services

ben 8 months ago • updated by Eric Davis (SDT) 1 month ago 64

Since updating to 6.9.20755.6879, we noticed that some guests disappear until restarting the ScreenConnect Web Server and ScreenConnect Relay services.

Known issue

TLS 1.3 seems to breaks screenconnect when using ssl on mono

stylnchris 1 year ago • updated by Kevin Rossen 2 hours ago 114

TLS 1.3 seems to breaks screenconnect  when using ssl on mono.

Disabling it in chrome/firefox seems to be a quick fix, however at some point im guessing it would be better for mono to support TLS 1.3. 

Version 6.5.16479.6613


Red dot chat message indicator is hidden if host page not wide enough

Sam Segura 2 years ago • updated by kpalacios 8 months ago 17

The red dot is positioned after the description of the machine.  It is only visible if the Host page is maximized or stretched out to the right enough.

On a 1920x1080 monitor,

If anything less, it looks like this.  It gets covered up by the other elements in the page, elements that provide no information.


It would be more helpful (useful) if the positioning of the red dot were at the beginning of the description.



change color scheme

mhighsmith 2 years ago • updated by Ben Burner 2 years ago 57

getting the windows error asking to change the color scheme to windows 7 basic since upgrading to 6.1.

Ben Burner 2 years ago

This issue has been fixed as of the 6.4.15002 release.


please addition fonction to disable transition animation version on 6 is to slow 900 guest

aodinfo 1 year ago • updated by Ben Delville 1 year ago 25

please addition fonction to disable transition animation version on 6 is to slow 900 guest and is no good for group of people excuse me my language is french , for me on click on all  access and slow animation if possible to add fonction on config to disable the transition animation of  you software 

Under review

Mac Remote Support Client requires High Perf GPU

kkelley 2 years ago • updated by iKnowTech 3 days ago 28

The Mac version of the remote support client requires High Perf GPU, forcing macbooks to utilize the discrete graphics card. This is causing a reduced battery life on several of our machines, and customer machines.


ScreenConnect Client install has incomplete information to connect.

brian.schmalz 1 year ago • updated by Sean Keown 3 weeks ago 10

When connecting to a session I get a popup that there is an update.

When trying to install the update I get this.