Setting up Connectwise Control on macOS 10.14 (Mojave) clients is difficult and requires many extra steps as compared with previous macOS versions.

To set up Connectwise  Control on a brand new install of macOS 10.14, these steps are required:

1. Install .pkg as normal (this allow remote viewing but no control)
2. Reboot macOS computer
3. After reboot, attempt remote control, this will prompt a popup asking if the macOS computer wants to allow
4. Click "Open System Preferences"
5. Click lock (bottom left), enter computer password
6. Check box next to "screnconnect-xxxxxxxxx"
7. Reboot
8. Remote control again works

In cases where remote control was working on a macOS 10.14 computer where Connectwise upgraded from 6.6 to 6.7, connectwise software must first be removed using these steps:

1. From Access website, select session > End > Uninstall and end
2. On macOS computer, open system preferences > accessibility
3. Click lock (bottom left), enter computer password
4. select "screenconnect-xxxxxxxxx", click - to remove
5. Reboot
6. Install using steps above

I believe this complexity is due in part to some sort of increased system security in the new macOS.  Still, it seems much of this could be streamlined.

On access page other machines are being displayed in the preview window. These cycle through until the correct machine is shown. The wrong organisation name is also displayed.

When generating a new adhoc support session, a preview window appears before you can choose the session settings. 

6.6.17808.6681

The Host is greeted with a grey screen when attempting to connect to a 2003 server.

Last known working version: 6.8.20124.6845

Since updating to 6.9.20755.6879, we noticed that some guests disappear until restarting the ScreenConnect Web Server and ScreenConnect Relay services.

TLS 1.3 seems to breaks screenconnect  when using ssl on mono.

Disabling it in chrome/firefox seems to be a quick fix, however at some point im guessing it would be better for mono to support TLS 1.3. 

Version 6.5.16479.6613

The red dot is positioned after the description of the machine.  It is only visible if the Host page is maximized or stretched out to the right enough.

On a 1920x1080 monitor,

If anything less, it looks like this.  It gets covered up by the other elements in the page, elements that provide no information.

It would be more helpful (useful) if the positioning of the red dot were at the beginning of the description.

getting the windows error asking to change the color scheme to windows 7 basic since upgrading to 6.1.

please addition fonction to disable transition animation version on 6 is to slow 900 guest and is no good for group of people excuse me my language is french , for me on click on all  access and slow animation if possible to add fonction on config to disable the transition animation of  you software 

The Mac version of the remote support client requires High Perf GPU, forcing macbooks to utilize the discrete graphics card. This is causing a reduced battery life on several of our machines, and customer machines.

When connecting to a session I get a popup that there is an update.

When trying to install the update I get this.

http://take.ms/MYTZI