Under review

Control launches off screen

Dan Belam 4 months ago updated by Mike Waldron 4 weeks ago 3

I'm a laptop user, and often use a second monitor. Control launches onto the second monitor fine. When I unplug my second monitor, and just use laptop screen, some sessions launch beyond the display size of my laptop, ie where a second screen would be, and you cannot get to the window to move back onto the single laptop screen.

I started having this issue after moving from 19.4 to 19.6

Is there a work around for this issue?

You can quickly fix this by deleting or renaming c:\ProgramData\ScreenConnect Client (xxx)\user.config

Had the same problem and I knew the last monitor dimensions were stored somewhere.