Welcome to the ConnectWise View Bug Report Forum

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Refresher:

ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 


Below are a few tips and rules for those who wish to participate, please read through them. 

Tips

  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem.
  • If you can't find a request for an item you need, create your own bug report.
  • Provide as many details as you can, especially:
    • Platform (iOS, Android, etc.)
    • Connection (WiFi or Mobile Data)
    • Mobile device OS, model, etc.
    • Browser(s) used 

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

+3
Under review

ConnectWise Control View does not work on S20s

Andoni Usubiaga 1 month ago updated by Dee Cater (Product Marketing Manager) 2 weeks ago 3

When I try setting up ConnectWise Control View, it does not work on S20s. I get an error message "Error requesting your camera/microphone: Could not Start video source". I get the same error message on chrome, edge and samsung internet.I have in each app allowed permissions for camera and microphone but i have no luck. i tried this with multiple s20's and they have the same issue. It works on our s10's and iphones. My s20 is up to date and i have restarted my phone multiple times. I also tried wiping the cached partition. I am registering an external Bug report on this issue. So when devs create the internal issue, support can have them link it.

+3
Under review

ConnectWise View - Launch View Required Permissions?

Max 2 years ago 0

Hello,


I can launch ConnectWise View from my browser (option is available), however other users inside of my ConnectWise Console cannot (No Option Available). What permission level does a user need to create a View Session? It would be nice to have a toggle box for this permission so it can be assigned to non-technical user accounts that just need this feature.

+3
Under review

Persist negotiating connection message

anonymous 2 years ago 0

Using Chrome on desktop, and Safari on iOS, the session remains in a negotiating connection state. 


IPhone 7s, using 11.4.1


+2
Under review

Taking a snapshot freezes the video feed

Simon (Annet) 4 months ago updated 2 weeks ago 3

Whenver I take a snapshot, the video feed freezes both on the operator's side and the cameraperson's side.

Then, after a few moments, the operator's screen shows "negotiating connection with cameraperson".

Then, after that, "the cameraperson has left the session" even though the smartphone browser shows it's still streaming (albeit frozen).

So, ultimately, taking a snapshot terminates the feed.

Edit #1: I've done more testing and it appears that taking colorful snapshots freezes the feed, but taking bland ones does not.

By "bland" I mean something like the image I've attached at the bottom of this post.

The smartphone is an iPhone 11 on the latest iOS using Safari.

Edit #2: After more testing, it seems I can take snapshots without any hitches if I switch to low resolution.

So I should redefine the bug as: "on the default high resolution, taking all but the most bland snapshots freezes the feed".

0
Under review

iOS screen performance issues

felipe 7 months ago updated by Eric Davis (SDT) 7 months ago 0

Controlling through iOS, the screen breaks up and I have to log off and log back in for it to refresh.

0
Under review

on android 9.1 mouse no refresh and screen garbage no good refresh

aodinfo 8 months ago updated 8 months ago 2

on android 9.1 huawei p30 pro connectwize 19.3 or 19.2 no possible to working the mouse refresh no good and screen garbage refresh problem i try send video

0
Under review

Error when opening links on ios

econtreras 1 year ago 0


This is the page I see when trying to open the link. It has happened on two seperate devices. 

It works in android. 

0
Under review

ClickOnce - Unknown Publisher

Sean Keown 1 year ago updated by Claus Tjørndal 7 months ago 3

The ClickOnce Application is showing as an Unknown Publisher. 

0
Under review

SOS tool / Desktop Client

Lee Conway 1 year ago 0

Since I upgraded to 19 the desktop Client which was working great and the SOS tool have both stopped working.

Both were great for adding to users desktops rather than relying on the web browser.

0
Under review

Invite via email not working

Andy Liew 2 years ago 0

When create new session, trying to send invite via email tab on the host not going anywhere.