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Refresher:

ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 


Below are a few tips and rules for those who wish to participate, please read through them. 

Tips

  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem.
  • If you can't find a request for an item you need, create your own bug report.
  • Provide as many details as you can, especially:
    • Platform (iOS, Android, etc.)
    • Connection (WiFi or Mobile Data)
    • Mobile device OS, model, etc.
    • Browser(s) used 

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

+10
Fixed

Text option has disappeared from "Connectwise View"

Kiwi_Sam 1 month ago updated by Dee Cater (Product Marketing Manager) 4 weeks ago 7

Connectwise view until a few days ago had a feature to text the URL to the client. Now it only gives option to email and copy URL

Answer

There's an issue with mobile carriers filtering text messages from View, resulting in end users not receiving text messages. We've removed the text message invitation option until it is resolved. 

More on the issue here: https://docs.connectwise.com/ConnectWise_View_Documentation/Technical_bulletins/Not_receiving_text_messages_from_ConnectWise_View

+7
Planned

ConnectWise Control View does not work on S20s

Andoni Usubiaga 4 months ago updated 4 weeks ago 6

When I try setting up ConnectWise Control View, it does not work on S20s. I get an error message "Error requesting your camera/microphone: Could not Start video source". I get the same error message on chrome, edge and samsung internet.I have in each app allowed permissions for camera and microphone but i have no luck. i tried this with multiple s20's and they have the same issue. It works on our s10's and iphones. My s20 is up to date and i have restarted my phone multiple times. I also tried wiping the cached partition. I am registering an external Bug report on this issue. So when devs create the internal issue, support can have them link it.

+3
Under review

ConnectWise View - Launch View Required Permissions?

Max 2 years ago 0

Hello,


I can launch ConnectWise View from my browser (option is available), however other users inside of my ConnectWise Console cannot (No Option Available). What permission level does a user need to create a View Session? It would be nice to have a toggle box for this permission so it can be assigned to non-technical user accounts that just need this feature.

+3
Under review

Persist negotiating connection message

anonymous 2 years ago 0

Using Chrome on desktop, and Safari on iOS, the session remains in a negotiating connection state. 


IPhone 7s, using 11.4.1


+2
Under review

Taking a snapshot freezes the video feed

Simon (Annet) 7 months ago updated 3 months ago 3

Whenver I take a snapshot, the video feed freezes both on the operator's side and the cameraperson's side.

Then, after a few moments, the operator's screen shows "negotiating connection with cameraperson".

Then, after that, "the cameraperson has left the session" even though the smartphone browser shows it's still streaming (albeit frozen).

So, ultimately, taking a snapshot terminates the feed.

Edit #1: I've done more testing and it appears that taking colorful snapshots freezes the feed, but taking bland ones does not.

By "bland" I mean something like the image I've attached at the bottom of this post.

The smartphone is an iPhone 11 on the latest iOS using Safari.

Edit #2: After more testing, it seems I can take snapshots without any hitches if I switch to low resolution.

So I should redefine the bug as: "on the default high resolution, taking all but the most bland snapshots freezes the feed".

0
Under review

Toolbox Deploy

trex2002ro 2 weeks ago 0

From 19.7 versions and up...when i deploy an tool from Toolbox, i get timeout  and i have to deploy a second time. Sometimes it works...other times i have to deploy a third time

0
Under review

ScreenConnect_20.7.29220.7493 not working with ConnectWise Manage

Rox Cornette 3 months ago updated by Simon (Annet) 3 months ago 1

The API is setup in Manage however the screenconnect integration from the marketplace does not work. this is a know issue as per ConnectWise support. we really need this working asap as we use manage to connect to users for support. 

0
Under review

iOS screen performance issues

felipe 10 months ago updated by Eric Davis 10 months ago 0

Controlling through iOS, the screen breaks up and I have to log off and log back in for it to refresh.

0
Under review

on android 9.1 mouse no refresh and screen garbage no good refresh

aodinfo 11 months ago updated 11 months ago 2

on android 9.1 huawei p30 pro connectwize 19.3 or 19.2 no possible to working the mouse refresh no good and screen garbage refresh problem i try send video

0
Under review

Error when opening links on ios

econtreras 1 year ago 0


This is the page I see when trying to open the link. It has happened on two seperate devices. 

It works in android.