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Refresher:
ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite.
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Thank you for sharing your thoughts with us!
ConnectWise View - Launch View Required Permissions?
Hello,
I can launch ConnectWise View from my browser (option is available), however other users inside of my ConnectWise Console cannot (No Option Available). What permission level does a user need to create a View Session? It would be nice to have a toggle box for this permission so it can be assigned to non-technical user accounts that just need this feature.
Persist negotiating connection message
Using Chrome on desktop, and Safari on iOS, the session remains in a negotiating connection state.
IPhone 7s, using 11.4.1
Control launches off screen
I'm a laptop user, and often use a second monitor. Control launches onto the second monitor fine. When I unplug my second monitor, and just use laptop screen, some sessions launch beyond the display size of my laptop, ie where a second screen would be, and you cannot get to the window to move back onto the single laptop screen.
iOS screen performance issues
Controlling through iOS, the screen breaks up and I have to log off and log back in for it to refresh.
on android 9.1 mouse no refresh and screen garbage no good refresh
on android 9.1 huawei p30 pro connectwize 19.3 or 19.2 no possible to working the mouse refresh no good and screen garbage refresh problem i try send video
Error when opening links on ios
This is the page I see when trying to open the link. It has happened on two seperate devices.
It works in android.
ClickOnce - Unknown Publisher
The ClickOnce Application is showing as an Unknown Publisher.
SOS tool / Desktop Client
Since I upgraded to 19 the desktop Client which was working great and the SOS tool have both stopped working.
Both were great for adding to users desktops rather than relying on the web browser.
Invite via email not working
When create new session, trying to send invite via email tab on the host not going anywhere.
Launch View button missing
We've been using cwview for a while and about a week ago the launch view button that we use to create a session went missing.
Customer support service by UserEcho
