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Refresher:
ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite.
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ConnectWise View - Launch View Required Permissions?
Hello,
I can launch ConnectWise View from my browser (option is available), however other users inside of my ConnectWise Console cannot (No Option Available). What permission level does a user need to create a View Session? It would be nice to have a toggle box for this permission so it can be assigned to non-technical user accounts that just need this feature.
Persist negotiating connection message
Using Chrome on desktop, and Safari on iOS, the session remains in a negotiating connection state.
IPhone 7s, using 11.4.1
Error when opening links on ios
This is the page I see when trying to open the link. It has happened on two seperate devices.
It works in android.
ClickOnce - Unknown Publisher
The ClickOnce Application is showing as an Unknown Publisher.
SOS tool / Desktop Client
Since I upgraded to 19 the desktop Client which was working great and the SOS tool have both stopped working.
Both were great for adding to users desktops rather than relying on the web browser.
Invite via email not working
When create new session, trying to send invite via email tab on the host not going anywhere.
Launch View button missing
We've been using cwview for a while and about a week ago the launch view button that we use to create a session went missing.
iOS (iPhone 8+) will not load cwview.com in Chrome, Firefox & Safari.
Tried all three applications on my phone and it will not load the page. I tried with and without Wi-Fi. The only way I could get a connection to my phone was through the email and text invitations.
Samsung Galaxy 5S no front camera
Tried 2 different browsers, neither showed the front camera. In the Chrome browser, switching from front to back and vice versa the video continued showing only the back camera
iOS - no video
I can initiate a ConnectWise View session successfully and are able to switch between the cameras and pause/unpause. But I didn't see the stream on my Windows 7 64bit PC.
Customer support service by UserEcho
