Welcome to the ConnectWise View Bug Report Forum

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Refresher:

ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 


Below are a few tips and rules for those who wish to participate, please read through them. 

Tips

  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem.
  • If you can't find a request for an item you need, create your own bug report.
  • Provide as many details as you can, especially:
    • Platform (iOS, Android, etc.)
    • Connection (WiFi or Mobile Data)
    • Mobile device OS, model, etc.
    • Browser(s) used 

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

+3
Under review

ConnectWise View - Launch View Required Permissions?

Max 2 years ago 0

Hello,


I can launch ConnectWise View from my browser (option is available), however other users inside of my ConnectWise Console cannot (No Option Available). What permission level does a user need to create a View Session? It would be nice to have a toggle box for this permission so it can be assigned to non-technical user accounts that just need this feature.

+3
Under review

Persist negotiating connection message

anonymous 2 years ago 0

Using Chrome on desktop, and Safari on iOS, the session remains in a negotiating connection state. 


IPhone 7s, using 11.4.1


0
Under review

Control launches off screen

Dan Belam 1 month ago 0

I'm a laptop user, and often use a second monitor. Control launches onto the second monitor fine. When I unplug my second monitor, and just use laptop screen, some sessions launch beyond the display size of my laptop, ie where a second screen would be, and you cannot get to the window to move back onto the single laptop screen.

0
Under review

iOS screen performance issues

felipe 2 months ago updated by Eric Davis (SDT) 2 months ago 0

Controlling through iOS, the screen breaks up and I have to log off and log back in for it to refresh.

0
Under review

on android 9.1 mouse no refresh and screen garbage no good refresh

aodinfo 3 months ago updated 3 months ago 2

on android 9.1 huawei p30 pro connectwize 19.3 or 19.2 no possible to working the mouse refresh no good and screen garbage refresh problem i try send video

0
Under review

Error when opening links on ios

econtreras 7 months ago 0


This is the page I see when trying to open the link. It has happened on two seperate devices. 

It works in android. 

0
Under review

ClickOnce - Unknown Publisher

Sean Keown 8 months ago updated by Claus Tjørndal 2 months ago 3

The ClickOnce Application is showing as an Unknown Publisher. 

0
Under review

SOS tool / Desktop Client

Lee Conway 9 months ago 0

Since I upgraded to 19 the desktop Client which was working great and the SOS tool have both stopped working.

Both were great for adding to users desktops rather than relying on the web browser.

0
Under review

Invite via email not working

Andy Liew 1 year ago 0

When create new session, trying to send invite via email tab on the host not going anywhere.

0
Under review

Launch View button missing

Izzy 1 year ago updated 1 year ago 1

We've been using cwview for a while and about a week ago the launch view button that we use to create a session went missing.