Welcome to the ConnectWise View Feature Request Forum


Please use this space to share your ideas. 


Refresher:

ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 


Below are a few tips and rules for those who wish to participate, please read through them. 


Tips

  • Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions. Note, you will probably have to search the community forum beforehand to help prevent duplicates. 
  • If you find a matching request, give it a thumbs up and throw in a comment.
  • If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.


If you have questions please email us directly at PM@ScreenConnect.com



0
Considering for Future Release

Create a ticket on video / screen shots

Peter Wilcox 5 years ago updated by Dee Cater (Product Marketing Manager) 4 years ago 1

It would be great if we could make a zendesk ticket based upon the view screenshots / videos's that we make.

0
Considering for Future Release

Add the ability to enable a slow motion state in session

anonymous 6 years ago updated by Sean White 5 years ago 1

Per Partner:

Being able to control FPS, something like slow motion. Maybe it gets saved to the phone and sent as a file to remote viewer automatically? I am thinking of remotely troubleshooting a punch press machine where things can become very fast very suddenly!

0
Considering for Future Release

Add the ability to record a session

anonymous 6 years ago updated by Sean White 5 years ago 1

Request is to have an option in session to start recording.


Option to save/download recording after session is available. 

0
Completed

Allow Viewer To Communicate With Presenter

Max 6 years ago updated by Dee Cater (Product Marketing Manager) 4 years ago 4

Would be great to be able to talk to the person recording/streaming through a microphone or chat.