Welcome to the ConnectWise View Feature Request Forum


Please use this space to share your ideas. 


Refresher:

ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 


Below are a few tips and rules for those who wish to participate, please read through them. 


Tips

  • Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions. Note, you will probably have to search the community forum beforehand to help prevent duplicates. 
  • If you find a matching request, give it a thumbs up and throw in a comment.
  • If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.


If you have questions please email us directly at PM@ScreenConnect.com



+40
Pending Review

ConnectWise View for On-Prem

Jesse Brinson 2 years ago updated by Trevor Schmidt 5 months ago 19

Allow ConnectWise View to be used for on-prem customers.

+12
Pending Review

Add the ability to restrict extension access on a per role basis

Andrew Bayura 2 years ago updated by Eric Waggoner 6 months ago 3

Add security permissions so very restricted users or possible clients that may be using Control do not have access to the View extension.

+9
Considering for Future Release

Add branding options

anonymous 2 years ago updated by Sean White 1 year ago 1

Per Partner -

It would be great if we can white label the tool (brand it with our logo)

+7
Considering for Future Release

Offer mobile apps for both sides

anonymous 2 years ago updated by Sean White 1 year ago 1

Request is for coordinator and cameraperson app(s) 

+4
Considering for Future Release

Disable Recording / Screen Capture options.

Déric 2 years ago updated by Sean White 1 year ago 1

We have privacy concerns, and would like to restrict the option.

+3
Pending Review

Add the ability to annotate captured snapshots and display them to user at other end

anonymous 2 years ago updated by Peter Wilcox 2 years ago 2
+3
Considering for Future Release

GPS Metadata/Google Maps API Hook/Plugin

Max 2 years ago updated by anonymous 2 years ago 1

Would be cool to have a GPS Location from those presenting. For example, worker out in the field could stream back what he was seeing at a location and the GPS/GoogleMap location would appear on the right side for the viewer.

+3
Roadmapped

Pen Tools To draw/highlight areas on operator browser screen

DanMyers 2 years ago updated by anonymous 2 years ago 1

I can see down the road it being beneficial to have drawing tools that the technician can initiate which will draw on the operators phone browser screen.  Much like Control Annotation features

+2
Pending Review

In-browser control (ie without requiring client/app installation).

Mark H 2 months ago 0

It would be useful to have an in-browser control option, one that didn't require an app/client to be installed, for quick access from devices where the app/client is not installed or cannot be installed (for example Tesla's MCU screen).

+2
Pending Review

Connectwise Control View - Port Numbers

tim.butters 1 year ago 0

The Connectwise Control View module is excellent.


However, our corporate network has a restrictive firewall on all boundaries. We are unable to unblock traffic by means of a URL filter, and will use ports and IP addresses instead. View uses a random port range for communication and makes the product unusable in our scenario.


I'd like to request for the View module to utilize a certain port range. That way we can create exceptions within our firewalls.

Thanks