Welcome to the ConnectWise View Feature Request Forum


Please use this space to share your ideas. 


Refresher:

ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 


Below are a few tips and rules for those who wish to participate, please read through them. 


Tips

  • Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions. Note, you will probably have to search the community forum beforehand to help prevent duplicates. 
  • If you find a matching request, give it a thumbs up and throw in a comment.
  • If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.


If you have questions please email us directly at PM@ScreenConnect.com



+9
Pending Review

ConnectWise View for On-Prem

Jesse Brinson 3 months ago • updated by Mike Bannerman 1 month ago 2

Allow ConnectWise View to be used for on-prem customers.

+4
Pending Review

Offer mobile apps for both sides

Kirsten Martinez (Business Analyst) 5 months ago • updated 5 months ago 0

Request is for coordinator and cameraperson app(s) 

+3
Pending Review

Add branding options

Per Partner -

It would be great if we can white label the tool (brand it with our logo)

+3
Considering for Future Release

Allow new Connectwise Control "View" to be used on premis

eric 7 months ago • updated by Kirsten Martinez (Business Analyst) 7 months ago 1

Currently the new "View" functionality to view camera of cell phone can only be used with Cloud Control.  Please allow use with an on premise server.

+3
Considering for Future Release

GPS Metadata/Google Maps API Hook/Plugin

Max 7 months ago • updated by Kirsten Martinez (Business Analyst) 7 months ago 1

Would be cool to have a GPS Location from those presenting. For example, worker out in the field could stream back what he was seeing at a location and the GPS/GoogleMap location would appear on the right side for the viewer.

+3
Roadmapped

Pen Tools To draw/highlight areas on operator browser screen

DanMyers 8 months ago • updated by Kirsten Martinez (Business Analyst) 8 months ago 1

I can see down the road it being beneficial to have drawing tools that the technician can initiate which will draw on the operators phone browser screen.  Much like Control Annotation features

+1
Pending Review

Add the ability to annotate captured snapshots and display them to user at other end

Kirsten Martinez (Business Analyst) 5 months ago • updated by Chris Paetz 2 months ago 1
+1
Pending Review

Throw dialog for cameraperson to confirm/cancel action to exit the session

Per Partner -

To prevent accidental disconnection, I think there should be a confirmation dialog asking the user if they really want to leave the session. Currently, tapping the back button lets you leave the session. There is no confirmation dialog.

+1
Pending Review

Add the ability to toggle auto rotate in session

Request is for the ability to toggle auto rotate in session.

+1
Pending Review

Add the ability to communicate in session via chat messages

Request is for both connected peers to communicate via chat messages in session.