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Blank screen when connecting to machines running Windows 10.

Carsten 3 years ago updated by anonymous 3 years ago 2

After upgrading to version 6.1.12292.6236, when connecting to machines running Windows 10, you get a blank screen.It is the same with 'Support' and 'Meeting'.


We are using:

SC ver : 6.1.12292.6236

Server OS : Debian 7.11


We have upgraded from :

5.3.9074.5646

5.4.9849.5781

6.0.11622.6115

6.1.12292.6236

Available in Version:

Answer

Answer
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Carsten,

I suggest you contact our support team so they can assist you with the issue. You can find options to contact the support team by following this link:

https://www.screenconnect.com/Support

Hi

I do not know whether this occurs by unattended clients, since we do not have any that runs Win 10.

We have unattended clients that runs Win XP,Win 7,raspberry pi(Linux) and they all seems to work OK.
This happens when there is created a 'Support' or 'Meeting' sesion between two(2) Win 10 machines.

-Carsten

Answer
Closed

Carsten,

I suggest you contact our support team so they can assist you with the issue. You can find options to contact the support team by following this link:

https://www.screenconnect.com/Support