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Completed

Support Session Defaut Join Mode

derekj 4 years ago updated by anonymous 3 years ago 2

By default, when creating a new support session, the join mode is always defaulted to "invitation only". Our company always uses the "secure code" method. Is there a way to make the default join mode "invitation only" or let the admin choose the default join mode? Could you also please include the secure code value, by default in the application windows header when the name of the session is? It always get covered up during a session.

Available in Version:

Answer

Answer
Completed

Hi derekj,

Thanks for following-up, we had to push the implementation to 6.3 since the design and the overall creation and invitation process is still being revised.


Released:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.3_Release_Notes

Hmm, I updated to version 6.2.12963.6312 and I'm still not seeing those options.

Answer
Completed

Hi derekj,

Thanks for following-up, we had to push the implementation to 6.3 since the design and the overall creation and invitation process is still being revised.


Released:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.3_Release_Notes