+141
Roadmapped

The Ability to set the screen resolution when connecting to a device

Colin Aggett 4 years ago updated by mikuni999 3 weeks ago 63 4 duplicates

When you connect to a server the screen resolution can be quite small and there is no way to change the default window size, having the ability to change or set a default connection resolution size or control it in the session would be very helpful, it is very frustrating when you are viewing a sever at 800x600 when you have 1920 x 1080 monitor.

Available in Version:

Duplicates 4

This a feature that we would love as well. Need it all of the time! Who has a monitor on servers anymore?

This is the most frustrating missing feature. I'm considering a different product just because this hasn't been addressed after multiple requests for it.

PLease add this - development of webpages has moved past this resolution size now, and there are pages where I cannot click on buttons anymore due to the small resolution. The SonicWall appliance web portal for one.

We're also coming from LogMeIn, which has that functionality (albeit doesn't work well), but were very disappointed to see that this is not even a feature at all with the Control product. Is this in the roadmap at all?

Any luck with this? It's been over 2 years and still nothing.

+1

so I talked with someone at Automation Nation and they basically said they haven't started on it. Adding this feature would be a complete rebuild of the way the program displays the remote screen.


That being said, it still needs to happen. It's an important feature to have when everything is being designed for widescreen devices these days.

+2

Very significant competitive advantage/disadvantage...

Very important feature/necessity that has yet to be made available. This has caused many issues for my client who is using this and I am looking at alternatives as well.

This is a huge problem for me too.  I came from TeamViewer where it was simple to change the resolution of a headless server.

As long as this is only an option. I would hate for it to change the screen resolution of some of the systems i support as it will crash our apps.

Since we cannot change the resolution could the default be something bigger than 800x600?  Even 1024x768 would be most helpful.

Yeah, Steve makes a great point. At least give us 2-3 choices. This has been a hassle for years...

+1

I am able to go into the computer/server and select the display settings, Then Advanced Display Settings and change the resolution there. Worked for me.

+1

Brad, does that computer have a monitor attached? This issue is specifically for headless machines.

Welp, did SC fix it and Brad just dropped a hint or has this been like that all along that everyone missed for the last 3 years? 


It does seem to solve my issue on a headless VM.

+1

+1 for us on this. Definitely need the ability to push the resolution to the headless machine.

Another +1.  Servers are often attached to KVMs and it would be nice to at least have a few options to choose from.

Big problem... need solution or might leave the app.

Changing the resolution by right-clicking and change resolution worked for us on a VM.  Not sure why a headless server would be any different but have not tested that. Also, if you then remote into the same session with Remote Desktop Connection Manager and it changes the resolution to the full screen, Screen Connect will remember what you had changed it to when you get back in with it again. 

We added some 4k headless Display Port adapters to the machines. They were cheap, and they work great. It would be nice to have software-based solution for that though.

THis shouldn't be that difficult. Should be able to get the current screen resolution, then use powershell to set to the pre-configured screen resolution (or match host resolution) and then reset to current after disconnecting. 

I directly login to servers for almost all my customers and some customers have their security set so that I cannot adjust screen resolutions.  This is very annoying and time consuming when I have to scroll right/left/up/down in order to get to the necessary functions to support my customers. Again Super Annoying!

I have to say I love this product but hate that I can't adjust the resolution like the rest of you. Its very disappointing to me that they are seeing all these comments and doing nothing about it. Please fix this for us. 

Working on servers using ConnectWise Control with 800x600px resolution is very annoying.

RDP/RDS into the same servers gives me 1920x1080, or even 1920x1200px when I use such monitors.

So higher resolutions with ConnectWise Control should be possible, right?

Any updates to this? 

Not that I am aware of.

I agree with you all that the ability to remotely control the resolution of a machine would be nice, and I have commented previously the same. I think this feature is a needed addition to Control.


I will say that we have installed headless display adapters on all of the machines without a monitor that we control. These run less than $10 on popular online retailers and come in HDMI and DisplayPort options. They give us the ability to select any resolution we would like to display when we log in. This doesn't help machines with fixed or security-locked resolutions, but still solves the majority of our resolution issues.

+5

Roadmapped. Are there any updates to this feature?  Fairly hard to convince users to use control over RDP when they can't accomplish any work in an 800x600 resolution workspace. 

2020 around the corner and this is still an issue

What in the world is going on? 

+1

Please get this going ASAP! I cant believe other lower end products support this, but Control does not. This has been a problem and was requested over 4 years ago!

+1

4 years and not even a reply... come on people!

4 years and still not implemented. Unfortunately, this is usually the Control speed. It takes always many years time until a Feature Request is implemented. Its really sad. The product would be so good.

I just had this happen w/ the latest update.  Never did before.  I have a request into support on how to resolve this.  Will report back.

Dave

This was roadmapped in September, 2018.  When can we expect this to be released?

+1

This is a highly needed feature, why the delay in implementing it?  A computer with resolution set too low cannot be managed using ScreenConnect.  I have to connect to the computer using another method, or go to the computer physically, to change the screen resolution to make ScreenConnect work correctly.  So, if I have another means of connecting to the remote machine, tell me again why I need ScreenConnect?  Please implement this ASAP!

At this point it's clear Screenconnect doesn't take user feedback seriously and it's time to move elsewhere. Anyone got any suggestions?

Needs to be fixed.

Can you imagine trying to do work? Most third party applications just don't work or the windows stuck at a larger size. This server is headless, I have attended and physically plugged in a monitor and set resolution at a decent, but soon as monitor is removed goes back to this.

You absolute clowns that you have still not come up with any solution for this.

https://www.amazon.com/s?k=hdmi+dummy+plugs&ref=nb_sb_noss_2


These dummy HDMI plugs might help if you have an HDMI connection on the computer/server you are connecting in to.  It emulates a full 4k monitor.

You should be able to just right click on the desktop and go into display settings and set a resolution. This has been working for me. I'd still kind of like to see a button in the SC app to switch between common resolutions kind of like how TeamViewer has, but the functionality right now is definitely livable.

+1

I'd love to see this feature too. Most other products I've tried have the option to set the resolution of the remote machine. 

For us, the issue is reversed from OP; We connect to machines with super high-res displays (Apple iMacs with retina displays) and if we connect from a regular HD monitor or laptop, the remote screen is very hard to read without zooming in. 

Ideally, this feature would:

  1. Allow the user to set a preference in the connection properties to automatically set the resolution on connect.
  2. Show a dropdown in the connection window toolbar that shows a list of resolutions, with a highlight on the resolution that closest matches the local machine for easy switching.

This would accommodate both scenarios (res too small or too high) and make changing very easy. 

Any movement on this? I'm surprised this hasn't been addressed yet

Wow!!!!

This is very disappointing. 


ConnectWise,

This has been requested for 4 years now. When will this be implemented?


Please monitor this request and communicate.

I think this is the longest I have ever waited for a feature update.

++++1

Nothing works in Windows 10 Setup on a headless screen, I guess this is partly microsoft fault but the scrollbar moves but doesn't change the display so you cannot even see the screensize option

Very anxious to see this rolled out. Currently still having to use Microsoft RDP connections since 800x600 resolution is not doable for most remote server-work and would much prefer using ConnectWise ScreenConnect once this is implemented.

+2

I solve this issue with this trick:

1) Download/Buy the application "Advanced BAT to EXE Converter Pro" This application can embedded an executable.

2) Download the free application QRES.EXE to change the resolution. (https://sourceforge.net/projects/qres/) .

3) Create a simple line like %MYFILES%/QRes.exe" /x 1280 /y 1024 in the "Advanced BAT to EXE Converter Pro" editor.

4) Include the QRES.exe on the Embed file section, select Delete embedded files on exit and  choose an icon if you want.

5) Compile the batch file to create the executable.

6) Create another executable according to the desired screen resolution by changing the argument of QRES on the editor.

7) Upload the Executable on the ToolBox.

Hope this helps

Just discovered that we can do it by using the scapp file extension:

https://www.connectwise.com/blog/Product-Tips/Exploring-the-scapp-File

1) Download the free application QRES.EXE to change the resolution. (https://sourceforge.net/projects/qres/).

2) On the same folder of QRES.exe create a batch file like 1920x1080.bat

3) Add line QRes.exe /x 1920 /y 1080

4) Zip the both file QRES.exe and 1920x1080.bat

5) Rename 1920x1080.zip to 1920x1080.scapp

6) Upload the 1920x1080.scapp on the toobox.

7) Create other files for the others resolution.

The toolbox will automatically unzip the file on the toolbox temp folder and execute the batch file.