Initiating Connectwise support on-demand from Freshdesk was the reason we switched to Connectwise. This is a vital feature in our support, especially in tracking our call progress. Some support calls are accessed via the unattended access, which we loss the connection details associated with the connection. It would be great to be able to initiate the unattended access session from Freshdesk and have the session details imported back into the Freshdesk ticket.
Customer support service by UserEcho