Consent to "re-control" on already open support sessions that already previously had consent for user
Currently, if an agent connects to a user via a support session, the user receives the consent to control prompt. Once the user allows consent for the remote session, if the agent disconnects from the support session BUT leaves the session open to reconnect later, and then the agent does re-connect to the same session, the user is NOT prompted for another consent to control. Only new/other agents connecting to the same open support session are prompted for consent. I would like an an option added to force "re-consent" for previously consented agents so the user is prompted every time if an agent attempts to access their machine remotely. Not having this is a liability for our company.
Answer
I would also like this option, as well as maybe a timer that can be set such as 1 hour for "re-consent" or 15 minutes. It would allow for more flexibility on roll outs.
Just a side note, even though there are only 2 people here currently, here is a link to another thread that MANY people are asking for this feature. https://control.product.connectwise.com/en/communities/1/topics/547-allow-for-a-choice-between-legacy-consent-method-and-the-newest-one-time-consent-until-restart
Hi Fid Sysad,
We do have an option to help you resolve your request. Follow the steps given in the below link to set the consent timeout to minimum seconds (eg. 10 sec) which will timeout after the set time is over. But it will not disconnect host from the live session though. When host will try to reconnect to the same session, he will be asked for the consent again.
@Huggs,
You can use the option to set the time you want. The default time is 3600 sec (1 hr).
Hope this answers your queries!!
Customer support service by UserEcho
Hi Fid Sysad,
We do have an option to help you resolve your request. Follow the steps given in the below link to set the consent timeout to minimum seconds (eg. 10 sec) which will timeout after the set time is over. But it will not disconnect host from the live session though. When host will try to reconnect to the same session, he will be asked for the consent again.
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Set_the_consent_prompt_timeout
@Huggs,
You can use the option to set the time you want. The default time is 3600 sec (1 hr).
Hope this answers your queries!!