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Pending Review

client that sends connection requests

Perry 2 years ago updated by Rishikesh Gajul (Product Manager) 2 years ago 1

We are both an MSP and a computer repair store.  We find a lot of issues with helping older people start remote connections.  It would be nice if we could install some sort of client on the user PC that did not allow unattended access, but allowed them to click on it to send a connection request to us.

Because the client would include the remote software, and would auto-update, all they would have to do is click on an icon on their start menu or on the desktop to request help from us.  And because there is no unattended access (and no ability to add unattended access), it would be secure for the user.

We could then install this software for everyone who we help, and it would help with repeat customers, because it would have a popup to email us, a listing of our phone number, and an option to click to request a remote support session.

Available in Version:

Answer

Answer

Hi Perry,

Thank you for raising Feature Request with us.

Please install 'Guest Initiated Chat' extension which will allow your clients to click on it to send a connection request. They can also chat with you using the same.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/Guest_Initiated_Chat

As you have mentioned older people have difficulty starting the remote session. You might want to try 'Guest Download Assistant' extension from MarketPlace.

Hope this helps !!

Answer

Hi Perry,

Thank you for raising Feature Request with us.

Please install 'Guest Initiated Chat' extension which will allow your clients to click on it to send a connection request. They can also chat with you using the same.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/Guest_Initiated_Chat

As you have mentioned older people have difficulty starting the remote session. You might want to try 'Guest Download Assistant' extension from MarketPlace.

Hope this helps !!