We are both an MSP and a computer repair store. We find a lot of issues with helping older people start remote connections. It would be nice if we could install some sort of client on the user PC that did not allow unattended access, but allowed them to click on it to send a connection request to us.
Because the client would include the remote software, and would auto-update, all they would have to do is click on an icon on their start menu or on the desktop to request help from us. And because there is no unattended access (and no ability to add unattended access), it would be secure for the user.
We could then install this software for everyone who we help, and it would help with repeat customers, because it would have a popup to email us, a listing of our phone number, and an option to click to request a remote support session.
Customer support service by UserEcho