The ability to manage local end user accounts on client systems would be a huge help, especially for those MSPs used to having this capability via LogMeIn. Some of the most common features we use are
- rename username
- rename user's full name
- view date password was last changed
- add/remove users
- change user's group membership
These features are extremely helpful when assisting users undisturbed, and/or identifying previous users on a re-issued computer when unknown to the end-user.
Customer support service by UserEcho