+17
Completed

Sound notification when guest connects to support team not just a trigger email

Ahmed Deghiedy 4 years ago updated by anonymous 2 years ago 6

Have a sound notification when a guest user connects through the website or guest connect desktop client instead of just getting email through a trigger for a better response time from technicians

Available in Version:

PLEASE PROGRAM THIS FEATURE!!! IT'S SOOOO SIMPLE FROM A PROGRAMMING STANDPOINT! I'M HAPPY TO HELP IF THAT'S WHAT IT WILL TAKE :)

Really need this feature. Coming from Logmein Rescue, notification of new support sessions is critical.

+1

Can we hear from the development team about when this critical update will be available? i requested it 9 months ago and since then i can see many people requires the same feature which is a basic feature in any system that works on customers connecting to support agents.

We get sounds when doing a chat, surely we can get some kind of sound notification for new sessions. Today was our first day using it in production and our technicians are missing sessions when they are working on other things. For instance, I am sitting here typing this and have no clue if I have a user sitting there waiting for help unless I am continually flipping back and forth which is not productive at all.

Yeah this is really needed bad. we have people sitting waiting on help with no notifications for long periods of time. The tech's have to constantly check their join screens all day and interupt their other work all the time to check.