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Require tech to enter a note/comment before joining and at the end of a session

anonymous 4 years ago updated by Bo Wang 6 months ago 26 2 duplicates

Partner asks to add requirement for tech's to enter a note/command ("Why are you connecting to this session") before joining and at the end of a session for auditing purposes.

Available in Version:

Duplicates 2

this would need to be configurable

All things are configurable in ScreenConnect, :-) ...most all things. This would be an option for helpdesks. We try to put in tools that allow you to select your own workflow.

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If would be nice if more than simply an option to enable/disable the feature, you could control the feature on a granular basis so the following was possible:

  • Require my assistant to always enter a note before connecting
  • Allow me to connect without having the comment box pop up.
  • EXCEPT when I'm connecting to specific organizations/computers in which case I want to be required to enter a comment.

I'm thinking it might be possible to accomplish the above through the permissions system & session groups. Thoughts?

    +1

    i agree with @Karl. And I think that this setting should be set to FALSE for default.

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