Require tech to enter a note/comment before joining and at the end of a session
anonymous 7 years ago • updated by Bo Wang 4 years ago • 26 • 2 duplicates
Partner asks to add requirement for tech's to enter a note/command ("Why are you connecting to this session") before joining and at the end of a session for auditing purposes.
Available in Version:
Customer support service by UserEcho
this would need to be configurable
All things are configurable in ScreenConnect, :-) ...most all things. This would be an option for helpdesks. We try to put in tools that allow you to select your own workflow.
If would be nice if more than simply an option to enable/disable the feature, you could control the feature on a granular basis so the following was possible:
I'm thinking it might be possible to accomplish the above through the permissions system & session groups. Thoughts?
i agree with @Karl. And I think that this setting should be set to FALSE for default.