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Session End option is not available to access session users but only to support sessions users and would for it to be developed

Peter Barbara 3 weeks ago 0


We have had an issue when agents connect to access sessions from the Access tab, users on the other side of the connection won't be able to terminate the session. On the other hand, whenever an agent creates the session manually via the Support tab, guest on the other side of the connection, are able to terminate the session from their side.

Would like that such feature is also available via the Access tab. As per the attached screenshot, the above option is available for the Support tab only. When you initiate a remote session via the Access tab, employees onto the other side, won't have the Exit button and hence only the agents are able to terminate the session.

I would like such option to be enabled as we had an instance were an agent left the session open after the troubleshooting session was done and was able to view screen contents and so on. It was a genuine mistake as the agent left the session open by mistake.

Thanks,

Peter

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