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forgot password link duplicate RemoteSupport

brandon 3 months ago updated 3 months ago 3

When our user's complete the Forgot Password link on the sign in page they receive the email successfully.  However the link shows a second /RemoteSupport/ within the address.  Remove this second /RemoteSupport/ allows the user to access the needed forgot password page and update their password.

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Hi Brandon, 

Can you provide a screenshot or other information? When I click the Forgot Password link on my instance, the resulting link doesn't have Remote Support in it. 



Our normal address ends in /RemoteSupport