There is an old post in the forums HERE that addresses it. My LogMeIn pro license through another RMM vendor allows me to grant temporary access to a third party for up to 90 days.
Examples where this would be used:
- give a software vendor temporary access to a server to install and configure their software
- give a developer temporary access to a web server to configure it for new development
- give an end user access to their computer temporarily for those emergency calls where they're on the road travelling and need something back at the office
I *could* go through the motions of creating a new SC user, then creating a special Role for them to access a particular server but it's a lot of work I think. Would be nice if there was an interface under Security where we could do this simply from a checklist: add a temporary user, add the length of time the credentials are valid for, then choose from a list what machines they can access. There could be a new default role called "temporary" or "contractor" just for this.
Not only that, but it would only give them access to the Host page with only the machines that were selected for them.
Customer support service by UserEcho