+5
Planned

Mobile Apps: Supporting IOS and Android

Jason Price 4 years ago updated by anonymous 4 years ago 7

because lack of access, how about a screenshot every 5, 10 seconds to automated and sent to the supporter, so they can then confidently support the supported with a visual aid instead of attempting to remote control. This would go along way to help us to support IPad and Tablets using both Mobile OSs

Available in Version:

Answer

Answer

A New iOS app is being released in Q2 that will give these functions and more. We're putting some finishing touches on it now. Android already offers these features, view only for Lollipop+, and full control for Samsung devices. Here's more information: https://help.screenconnect.com/Using_the_Android_client#Connecting_to_an_Android_device

What I forgot to mention is, this would go along way for me to help describe to users what they need to do next, as often if I don't have the visual aid describing the process through descriptions across a live chat or phone conversation can be challenging espeically when they run into problems.

TeamViewer has a simple mobile app that can send basic device information along with chat and prompt the user to take a screen shot using Sleep/Wake and Home buttons. It then uploads the last photo so the remote tech can see the screenshot. This goes a long way to help support an iOS user and would be very valuable.

Answer

A New iOS app is being released in Q2 that will give these functions and more. We're putting some finishing touches on it now. Android already offers these features, view only for Lollipop+, and full control for Samsung devices. Here's more information: https://help.screenconnect.com/Using_the_Android_client#Connecting_to_an_Android_device

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