0
Closed

Scheduled maintenance for cloud instances

Simon (Annet) 4 months ago updated by Sean White (Product Manager) 2 months ago 4

I saw the notice that there will be a maintenance scheduled for November 26, between 8 p.m. and 12 a.m. EST.

But unlike the previous maintenances, instances hosted in Australia and New Zealand will have maintenance performed on November 28 at 2:00 a.m. AEDT.

I assume this is so that the maintenance occurs outside of business hours for those customers in Australia and New Zealand.

In that case, could you move the maintenance on Cloud Region as1 (Tokyo) to 2am AEDT as well?

And not just for this one, but also for future maintenances too?

I know 8pm-12am EST is outside of business hours for the Americas and Europe, but that's precisely morning to afternoon in Asia.

2am AEDT, on the other hand, will be outside of our business hours as well.

Available in Version:

Answer

+1
Answer

It will also include Tokyo region, will see if we can get that message updated.

+1
Closed

Simon,

Yes, we will be able to do Tokyo at the same time as Australia moving forward. Thanks for the suggestion!

Hi Sean, I saw the notice for the upcoming maintenance on February 4 (see attached image). It still only says that Australia and New Zealand will have its maintenance performed at 2am AEDT.

+1
Answer

It will also include Tokyo region, will see if we can get that message updated.