Please add DuckDuckGo to HelpProviderName options
If you are an On Prem user, you can add the Duckduckgo.com site to your ~/ScreenConnect/AppData/Helper folder.
Copy this code into notepad and save as html:
<?user-agent Mozilla/5.0 (compatible; MSIE 9.0; Windows Phone OS 7.5; Trident/5.0; IEMobile/9.0)?>
Leaving this post open, for a method to allow cloud users to adjust the sites used in the helper tool.
Customer support service by UserEcho