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Pending Review

Support sesson title with unique value

David G 4 months ago updated 4 months ago 0

Every support session is automatically named as "Untitled Session" in the session log, if a technician not changed it manually. 

Therefore, we can hardly identify which video belongs to which support session.

Unfortunately, manually adjusting a session title is easily forgotten and not practical in busy situations.

A configuration that automatically appends an unique value to the session title would help a lot here.

(Just to clarify, I am not talking about the name of a session video file.)

Either you can configure the ressource string "SessionPanel.NewSupportSessionName" to always automatically supplement a unique value to the session title, or 

you configure the resource string so that we can additionally add a variable. For example, for the name of the technician. 

(Similar to "UnderControlBannerTextFormat" configuration.)

With a solution like this, we could identify easily the session log entriys to a specific session

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