Pending Review


tedh 1 year ago updated by Charleston Housing 1 year ago 2

Should allow both email and phone number to be selected for two factor authentication.   Phone is not an option but should be.  In 99 % of cases, when working at a remote location phone is almost always available but account email is NOT always available.  allowing TFA to come to either or both is a good work around to a potential problem.

Available in Version:

Actually this is not the entire setup.  You not only need to set this up, but you probably have to turn HTML off on the authentication text, change the format of said text, and if you have Verizon, it needs to be sent to a Google relay account, and then you MIGHT get texts.  

For 2019, the format should simply be: "SMS:555-555-5555" or "TXT:555-555-5555" (or wow, maybe a simple drop down option allowing for either email address or phone number in the user setup) and not have your clients have to worry about configuring 15 other things to get an extremely standard TFA system in place.  Which ConnectWise has made mandatory.  I have no issue with it being mandatory, but the system being put into place should have a few more options or be a bit more mature before forcing everyone to use it.