+4
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ScreenConnect Client update - actually update from web interface

brian 1 year ago updated by Sean White (Product Manager) 9 months ago 2

When you join a session, and a new "ScreenConnect Client" is available, the client will prompt to update. 

If you choose to update, it will always fail. I'm told by a support agent, that this is because the client is currently running.


The error provided is "This install has incomplete information to connect. If you originally deployed under group policy, this installer package must also be deployed under group policy"

Clearly the update process needs improvement. IF the tech is correct, then it needs to auto-close open clients so that it can perform the update, or the update package needs to simply be corrected.

Available in Version:

Answer

Answer
Closed

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Reinstall_and_upgrade_an_access_agent


Server updates can be manual or automatic (in the case of cloud instances), but updating your agents must be done via the Host page or via their original deployment method (for example, GPO).

Answer
Closed

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Reinstall_and_upgrade_an_access_agent


Server updates can be manual or automatic (in the case of cloud instances), but updating your agents must be done via the Host page or via their original deployment method (for example, GPO).