+6
Considering for Future Release

Display image of technician when a remote connection is established.

Andrew Best 2 years ago updated by Caitlin M Barnes (Product Manager) 2 years ago 2

A thumbnail image of the support technician/engineer displayed when a Control session is established should help provide a face to a name. This personal touch can help establish a closer relationship between clients and remote assistance. The hope is that this relationship will lead to a better overall level of service.

Available in Version: