Microsoft removed the 15 character limitation in hostnames, so computers can have a fair few more characters.
ScreenConnect/Control, when using the "use Machine Name" option cuts off at 15 characters.
You can specify a value that is longer than this 15 character limit which makes no sense why it is being limited.
The issue this is causing is when you have something that integrates through to ScreenConnect using the hostname the result cant be found as the computer is called "MyComputerName-" instead of "MyComputerName-ItsVeryLong"
Customer support service by UserEcho