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Under Review

Group Sessions by $USERROLES (As applied by SAML)

ricky.lewis 2 years ago updated 1 year ago 5
Available in Version:

Hi ricky,


Please provide a bit more information.


How would you use this grouping? 

Under Review

Hello,


Basically we want to be able to automatically group users support sessions based on their assigned role/roles:


E.g.


Role: Service Desk Analyst

Session Group: Service Desk Analyst Support Sessions


The idea is to automatically group sessions without the need for the users to prefix session names, add an organisation or anything really. This would massively simplify the administration of the system for us.

So, for this to be automated we'd need to identify the host. For that to happen, the default Host field would probably be used. Some sessions, such as ones initiated by a guest, will not contain a host in the Host field, so those may fall out of automatic grouping. I'd like to know more about the work flow being used. Do you have time to get on a call for a few minutes? 


https://calendly.com/cwcontrol_pm/connectwise-control

Hello,


I do indeed, I'll select tomorrow, but I am free today