Add an option to specify a specific logon session when opening a session to servers/computers with multiple users
Example: Say you have a server that multiple users remote into. Currently you can assist them by opening an access session to the server, and then changing the logon session from the [serveradmin account] RDP session to the [user that needs help] rdp session. What I'm suggesting (especially as I can see direct benefit at least in my own environment) is to have an option for access sessions to open directly to a specific logon session. IE, rather than having one of my techs open an access session, then select a logon session, instead have them see multiple access sessions for each user, which automatically opens into that user's logon session.
This would be helpful for a variety of connectwise environments:
-It would be useful for those who charge clients a monthly fee based on how many users they support. It's easy to track supporting X number of users when you have X number of computers with access agents installed, but can be difficult if you have an unknown number of users that remote into a central server. If you were able to create access session groups based on user logon sessions, it would be easier to track active users. Because it's one thing to see that logon sessions on the server exist for whatever number of users, but it's another to be able to see things like 'this access session for User7's server session hasn't been logged into by a tech in months'
-It would be useful for those who assign specific users to specific Technicians (EG, companies that have tech1 assist users1-30, tech2 assist users 30-60, etc), as you could just give each tech permissions to the sessions for each user's logon session, instead of the entire server.
-It would be useful in helping stay organized with companies/clients that have large RDS environments, where you may have 30-40 users remoted into a given server. Instead of needing to go through a massive dropdown from the screenconnect client, you could leverage filters and groups through the web portal.
Those are just the examples that spring to mind right away, in addition to my own admittedly niche needs, just to demonstrate that a lot of people could benefit from this feature.
Customer support service by UserEcho