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Add ability to make the screenshots larger that are visible on right of screen when in Connectwise Control for better viewing purposes.

jwilliams 3 years ago updated by anonymous 3 years ago 1

The screenshots that are visible currently are to small and when a client is using multiple monitors it makes it hard to view what they are seeing on their screen.  The ability to make these screenshots larger for optimal viewing capability will help tremendously in this aspect.

Available in Version:

Answer

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Hi,

Using the Expand Thumbnail Preview Image Extension will allow you to enlarge the image of the remote machine. 

FYI: The quality of the image is controlled by the web.config settings 'GuestScreenshotMaxScalePercent' and 'GuestScreenshotMaxPixelCount'. Increasing the values to 80 and 3000000 provides a significantly clearer picture.

Answer
Closed

Hi,

Using the Expand Thumbnail Preview Image Extension will allow you to enlarge the image of the remote machine. 

FYI: The quality of the image is controlled by the web.config settings 'GuestScreenshotMaxScalePercent' and 'GuestScreenshotMaxPixelCount'. Increasing the values to 80 and 3000000 provides a significantly clearer picture.