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Using the client's user name as their name in the messages and participants

ross 2 years ago updated by anonymous 2 years ago 1

When participating in a remote session as the technician my username appears for messages and also in the participants list. I have found the setting under appearance which allows you to change the "GuestAnonymousName" but I think it would be great to be able to use their username for the remote session as it would be much more professional in the chat than "Guest" when they're a contract customer of your company.

Available in Version:

Answer

Answer
Closed

Hi Ross,

It's possible to prompt a guest for their name before a support session if you enable the web resource settings JoinPanel.SupportPromptParticipantNameVisible and JoinPanel.SupportPromptVisible. 


https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Appearance_page

Answer
Closed

Hi Ross,

It's possible to prompt a guest for their name before a support session if you enable the web resource settings JoinPanel.SupportPromptParticipantNameVisible and JoinPanel.SupportPromptVisible. 


https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Appearance_page