There are a lot of chat pop-up improvement requests but I couldn't find one like this... See pic, clients end up staring at the chatbox screen for about 20 seconds before they start typing because THERE'S TOO MUCH GOING ON. Can you just remove the bottom half entirely? It is currently a dual-purpose pop-up and should not be. If you think we need that information, put it someplace else, ie activate it with a right-click on the taskbar icon or a separate button on the chat pop-up. It doesn't really need to be there 99.99% of the time.
Customer support service by UserEcho