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Remote Access to Mobile Desktops

Avinash 2 years ago updated by Mike Bannerman 2 years ago 5

When connecting to a client's mobile device using the ScreenConnect App, it pretty much has no useful functionality. As an MSP, clients call in requesting help setting up setting up their emails. Sometimes we end up sending someone onsite because there is no way for us to see what the end user is doing.


It would be great to have access to the mobile desktop to make these setup easier. Even some sort of limited or view only access would be helpful than no access. 

Available in Version:

Answer

Answer

If you're using an Android device to connect to a mobile device or if your end user/guest has an Android device, please make sure to install the ConnectWise Control App. It is the only app still receiving updates.  


If you or your guest has that app installed and you're still having trouble I suggest you reach out to our Support team so they can help you. 


You should be able to view an iOS device, but you will not be able to control it. 


https://www.screenconnect.com/Support

Hey Avinash,


How are you usually connecting to these mobile devices? What mobile device are you commonly supporting? 

We tried using the screenconnect app but it doesn't work. We don't have a way to remotely connect now, it is a need for us. We mostly support iOS devices and Android devices.

Answer

If you're using an Android device to connect to a mobile device or if your end user/guest has an Android device, please make sure to install the ConnectWise Control App. It is the only app still receiving updates.  


If you or your guest has that app installed and you're still having trouble I suggest you reach out to our Support team so they can help you. 


You should be able to view an iOS device, but you will not be able to control it. 


https://www.screenconnect.com/Support