When connecting to a client's mobile device using the ScreenConnect App, it pretty much has no useful functionality. As an MSP, clients call in requesting help setting up setting up their emails. Sometimes we end up sending someone onsite because there is no way for us to see what the end user is doing.
It would be great to have access to the mobile desktop to make these setup easier. Even some sort of limited or view only access would be helpful than no access.
Customer support service by UserEcho