+1
Completed

Add ability to autopopulate CustomProperty field into new Support Sessions based on role

Michael Legato (Support) 5 years ago updated by anonymous 4 years ago 2

Partner is looking for a way to separate out support sessions created by technicians in different departments: Dept A and Dept B. Technicians belonging to each department should be able to see other sessions created by users in their own department, but not sessions created by other departments.


He would like to enable a CustomProperty field for this, and would like to be able to specify a value that is populated based on the user's assigned role, so that the session filtering is done automatically and doesn't rely on human input.


CW#7657815

Available in Version:

Answer

Answer
Completed

We've added UserLogInName, UserDisplayName, and UserRoles variables to use in session group filters for 5.6+.

Our session filtering reference can be found here: https://help.screenconnect.com/Session_groups_filter_reference

I would also like to see this but also to apply this to Access sessions.

Answer
Completed

We've added UserLogInName, UserDisplayName, and UserRoles variables to use in session group filters for 5.6+.

Our session filtering reference can be found here: https://help.screenconnect.com/Session_groups_filter_reference