Even after the Mac app.config features added in 6.1, a crucial one is missing. We require the user's consent before taking remote control, and this is set at 5 seconds in our app.config settings--after which, we are given control regardless. On the Mac client, this countdown never appears, causing the 5 second countdown to never be reached and thus we are NOT given control. Net effect is machines are un-remotable without a user on the other end. I have temporarily given our techs the "host session without consent" permission, but this is counter to our culture as the end-user is no longer warned (and presented with approval) that we are connecting.
Customer support service by UserEcho