When launching sessions as a host using the urllaunch app installed on the PC the user.config settings XML file is stored in C:\programdata\ScreenConnect Client(thumbprint) folder. This is fine for most cases however if using on a terminal server or a shared PC where multiple users log in then the users all share that same settings file. 

Currently the workaround is to force ClickOnce use that way the settings are stored on a per user basis. Please consider changing how the client application stores the user.config setting.

It would be nice to support SNI which allows you to share a single IP on a Windows/IIS install with multiple websites/certificates, all bound to a specific hostname.  This would be better than the current "piggyback" support which requires a site and URL suffix.

Currently subgroup expressions are sorted alphanumerically by default and there isn't anyway to change this. Is it possible to have an option to reverse these results so they appear descending instead of ascending? Or maybe even other methods like sort-by-date format? (American notated dates don't always sort nicely when sorted numerically) Just let me know, thanks!

Be able to drag/drop names in a particular order in a calendar view.

https://www.connectwise.com/services/support

When you enter an expired ticket number below "Join a Remote Support Session" on this page, the arrow to accept your number stays greyed out.  It just appears the web page isn't working; having an indicator on why the arrow stays greyed out would lead to less frustration, i.e. checking in 4 different browsers on 2 different PCs.  :)

It'd be nice to be able to change the field the Password Question is tied to in Active Directory. We use the Description attribute for other purposes so we'd like to use a different attribute field.

I'll try to explain desired behavior.

Among many clients I have some where id rather lock keyboard and mouse for them since they are fumbling around the desk and make small touches to mouse (by mistake or simply when some starts cleaning their desk during remote session) which interrupts my workflow.

And that function already exists to lock the keyboard/mouse but to further improve on it..

What if there was an option we could set as default (if desired) that does the following (check picture to get a better idea of the concept but ignore the actual graphics/design) 

• Host makes connection to client PC (as usual)
• Client are greeted with an overlay window with company logo and a text with "your PC is now busy during this session blabla".
• Also put a chat window in this overlay window and a disconnect button with additional confirmation in case *ahem "misclicks", with the rest of the background being blurred (just so client still can se fragments of their desktop).
• The keyboard and mouse from client should be locked onto the overlay window so client still can communicate with host through chat and not affect/disturb actual desktop which the hosts is now controlling.

Hope its not too confusing, it just sounded like a good idea in my head but im also aware that it might be hard to accomplish and make it work/look good. Otherwise I hope it can spark other ideas :)

When support host disconnects but the session remains open - we suggest to add an option to display to the remote client a message saying that the session is active and he need to terminate it at his end if he wants.

In older versions, a user could edit his own session even in the All Sessions view. Would like to have that back!

Something like: In All Sessions view, if logged in user = host $username then set permissions like My Sessions on session

We have noticed that customers are reluctant to download and install exes. It will be much more safer for the end-user to add as extension for Chrome and Edge