Would be helpful to have dashes around the remote session

What will you to do if your computer is locked ? maybe you have been in similar trouble before,tell me what to do for it , the computer has been locked for 3 days.i've seen some tutorials on Youtube, but I still can't do that . I'm too stupid.

In the cloud version of screen connect, when you issue an upgrade (with new features etc.), Very often, we cannot connect to workstations running an older version of the host session. Please allow newer versions to connect to older versions, so at the very least, we can upgrade the workstation to the newest version. I like that you have a list of those hosts that are older versions, but it does not help us if we cannot connect to do the download of the client software.

Very simple request, would facilitate the navigation in the Groups pane

- Move the Computers Count to the left, next to the name of the Group
- Add Alphabetical Shortcuts on the right hand side
- Make it work just as it does on a mobile device : Click the letter send you to the Groups starting with the letter clicked

now that Xbox supports mouse and keyboard how about making the Windows Store Control app xbox compatible?

this way work only has minimal impact on cod...

This request is only for Forum/Site where to find easily Training/'How to' videos for Connectwise Control.

If I go to Youtube, videos are more about Social Media than training (it's ok anyway), but those seems mixed all together.

It would be awesome to have all educative videos in just one place, easy for user to find, and time-saving for your company Support. Also, please see the way to feed all forum and web site with links pointing to its related video location.

"image worth a thousand words"

Regards.

With the host page changing due to CSS scripts, we are unable to launch a host page session for users that have restricted browsers access.  If end user needing help could launch a need help session from their agent in taskbar, that would allow access for those that don't have access to Edge, Chrome, Safari or Firefox.

With the current way the GUI displays the User Table I can only see 3 characters of the user name field so when I select someone to delete it should come back with the full user name in the 'Are you sure you want to delete this user' dialog box so I can confirm that I am deleting the correct user.

Success and failure attempts for SAML login should be logged, along with submitted parameters like groups. This will provide not only needed security auditing options, but also help in troubleshooting submitted data for the case of user login issues and/or initial configuration with SAML provider. 

Currently when we run a tool on 100+ systems the toolbox does not load on a new connection until the process has completed.This can take several minutes until the toolbox is available on a device. This can cause delays with support.